Warranty & Returns
Every part backed by a 90-day warranty, certified drives by up to two years
We test hardware before it ships so you rarely need this page. When something does go wrong, the fix is a single email: no phone trees, no restocking games on defective items.
90-day hardware warranty
Every component is covered against defects and failure under normal use for 90 days from delivery. Certified used drives sold by usage tier carry up to 2 years, stated on the listing. New-sealed items carry the manufacturer's own warranty. We repair, replace, or refund, your choice where stock allows.
Drive certificates
Used storage drives ship with a printed certification label: model, serial, power-on hours, and the result of a full multi-hour test run in our shop. The certificate is your proof of tested condition. Keep it with the drive.
30-day returns
Changed your mind or ordered the wrong part? Return it within 30 days in the condition you received it. Defective items ship back on our label; remorse returns pay return postage.
What's covered
- Dead on arrival (DOA) hardware
- Failure under normal use within the warranty window: 90 days, or up to 2 years on certified tiers
- Drives that fail SMART health checks within the warranty window
- Parts that do not match the listing description
What's not
- Physical damage after delivery (bent pins, cracked PCBs, liquid)
- Damage from improper installation, overclocking, or modified firmware
- A unit other than the one we shipped (serial number does not match your order)
- Normal wear items sold as-is and marked as such in the listing
Making a claim
Use the RMA form with your order number, the part's serial number (on the drive certificate if it's a drive), and a short description of the fault, or email support@atomicracks.com with the same details. We respond within one business day with next steps, usually a prepaid return label.