RMA & Returns
Something wrong with a part? Start here.
One form covers warranty claims and 30-day returns. We test hardware before it ships, so when a claim does come in we would rather fix it fast than argue about it.
90-day warranty on every part, up to 2 years on certified drives30-day returns, prepaid label on defects
- Step 1
Tell us what failed
Order number, serial, and a few sentences. Photos help but are not required.
- Step 2
We reply within one business day
With next steps. Defects get a prepaid return label; no restocking fee, no phone tree.
- Step 3
Ship it back
Anti-static bag, padded box, label on the outside. Keep the drive certificate with the drive.
- Step 4
Replacement or refund
Your choice where stock allows, issued when the part arrives and the fault is verified.
RMA request
Fields marked with an asterisk are required. The serial number is on the drive certificate if the part is a drive.