Help center
Frequently asked questions
Shipping, testing, warranty, and ordering: the short version. Not covered here? Ask us directly.
Shipping
How much does shipping cost?+
Standard shipping is free to all lower 48 states, with no minimum purchase required. Alaska, Hawaii, and US territories are quoted at checkout.
How fast do orders ship?+
Orders placed before 3PM Mountain ship the same business day from Englewood, Colorado. You get a tracking number by email the moment the label is created.
Which carriers do you use?+
USPS, UPS, and FedEx, whichever is fastest and safest for the part. Drives are packed in anti-static bags inside padded, rigid boxes.
Do you ship internationally?+
We currently ship within the United States. For international or freight inquiries, contact us and we will quote options where possible.
Testing & drive certificates
How are drives tested?+
Every used storage drive runs a full SMART long self-test plus health review (power-on hours, reallocated sectors, defect lists) before it is listed. Drives that do not pass cleanly are not sold. New-sealed drives are never opened.
What is the certificate that comes with my drive?+
A printed certification label unique to your drive: model, serial number, capacity, power-on hours, and its SMART long-test result. Keep it, it is your proof of tested condition for warranty claims.
Are parts new or used?+
Each listing states the condition explicitly: new, open-box, or tested used enterprise pulls. Used enterprise gear is how data centers run affordably; everything is tested regardless of condition.
Warranty & returns
What warranty do parts carry?+
A 90-day hardware warranty against defects and failure under normal use on every part, and up to 2 years on certified used drives sold by usage tier. New-sealed items carry the manufacturer warranty. See the Warranty page for exactly what is covered.
What is the return policy?+
30-day returns. Defective items return on our prepaid label; change-of-mind returns pay return postage and must arrive in the condition shipped.
How do I make a claim?+
Use the RMA form on the Warranty & RMA page, or email support@atomicracks.com, with your order number, the serial number, and a short description of the fault. We respond within one business day.
Ordering & payment
What payment methods do you accept?+
Checkout is handled by Shopify: all major credit and debit cards, Apple Pay, Google Pay, and PayPal, over an encrypted connection. We never see or store card numbers.
Do you offer bulk or volume pricing?+
Yes: for multi-unit orders (drives, RAM kits, CPU lots) email support@atomicracks.com with quantities and we will quote a volume price, usually same day.
Can I change or cancel an order?+
If it has not shipped yet, yes. Contact us as soon as possible with your order number. Once a package is in carrier hands we can no longer intercept it, but the 30-day return window applies.